Frequently Asked Support Questions
Installing and System Compatibility
Activating and Deactivating
Click here for
frequently asked questions about Activating and Deactivating.
Replacement CDs
Click here for
info about Replacement CDs.
Using MenuPro
Upgrading to MenuPro 9
Uploading Files using MenuPro or WebGuider
Answers
Where's my license number?
If you purchased a CD product your license
number is on the inside of the CD insert on a yellow sticker, under the
heading that says License Number. If you purchased a downloadable
product, your license number was emailed to you. If you've already installed and activated your
product, your license number can also be found by going to the Help menu within
the program and selecting About (product name). Your license number
will appear in the About box if you have activated your product and have not
reinstalled.
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Can I install the software on more than one computer?
Yes, the standard
SoftCafe product license allows you to activate and use the software on 2 PCs. If
you need to use the software on more than 2 PCs, you can either deactivate
your primary or secondary computer first before activating the new computer, or you can
add another PC to your license.
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Will reinstalling or upgrading erase my
data?
No, reinstalling or upgrading the software will not erase any data files you
have created with previous versions of the program. If you are moving to a
new version, your data will automatically be converted from your old format
to the new
version format. (For very old versions of MenuPro, there may be some slight spacing adjustments that need to be made on some
menus.) However, before moving to a new version you should always make a
backup up of all data files before installing the new version.
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Will the software work on Windows 7 or
Windows
Vista?
MenuPro 9 and WebGuider 2 will all work on all versions
of Windows 7 and all versions of Windows Vista.
These versions also work on all versions of Windows XP.
MenuPro 8 is
compatible with with all versions of Windows Vista and, even though it was
released 2 years before Windows 7 was released, it should run on most
versions of Windows 7 with the exception being 64-bit versions where there is a known
limitation/issue that
disables PDF creation. If you need to run MenuPro on Windows 7/64-bit
with PDF capabilities you must upgrade to MenuPro 9.
ScheduleWriter 2 is currently compatible with all versions of
Windows Vista and a version that runs on all versions of Windows 7
will be released soon.
Earlier versions of our software (including MenuPro 7) were not
designed for Windows Vista or Windows 7. Running these earlier versions on Windows Vista
or Windows 7 may
cause data loss, generate error messages, and some features will be disabled.
For
this reason, we do not provide technical support for earlier version products on
Window Vista or Windows 7 and strongly recommend that you run the most current versions of
our software if you are running Windows Vista or Windows 7.
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Can I use the software on a Network?
Not if the network or server
permits simultaneous user access. If multiple users
attempt to share the program data at the same time, the database will become
corrupt. We do not support our products if they are used on a
network.
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Will the software work on a Mac?
Yes. With the introduction of Apple Boot
Camp, you can now run Windows programs, including our products,
on a Mac. See
Apple's site for more
details.
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How do I transfer my
menus/foods from one computer to another using MenuPro 8 or 9?
Use the Back Up and Restore commands (see the
MenuPro User Guide or MenuPro Help for more information). If you plan to
permanently remove MenuPro from the original computer, make sure
to also Deactivate on that computer - this will free up one of
your activations so you can install and activate on a new
computer. To Deactivate, go to the Help menu and select
Deactivate MenuPro.
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How do I transfer my
menus/foods from one computer to another using MenuPro 7 and earlier?
1. Copy your MenuPro data files from Computer A to a
removable disk (floppy or USB Flash drive).
The data files are: mpdata_.db, lastmenu.ini
(and menupro_.ini for version 5.0 or earlier),
and any .men files that you have created.
2. Copy all of the data files from the removable disk
to the MenuPro folder on Computer B. (For
most users this folder location is C:\Program Files\MenuPro.)
3. Run MenuPro on Computer B. The food items from
Computer A should now appear in your food item list on Computer B. If you do not see
the
food items from Computer A, you have not copied the file mpdata_.db
correctly.
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Can
I take my menu to Kinko's to print out a large quantity of
menus?
Yes, but first you will need to convert your MenuPro
menu into a PDF file.
MenuPro 8 and 9 provides that capability. Once in PDF form the menu can e-mailed or taken
Kinko's or your local
print shop for printing.
If you are using MenuPro 7.0 or earlier you can either use your own PDF
driver, provided that it is compatible with MenuPro, or you can purchase
MenuPro 9. Please note that, if you are using your own PDF
driver, you will have to contact the manufacturer of that
software for support.
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How do I get my
restaurant logo on my menu?
First get your logo scanned to an image file. Many
print shops like Kinko's will do this for
just a few dollars. Next
copy the image file into the your Documents or Pictures folder on your computer. Then, just use the
Insert Picture command from within MenuPro to add the logo like any other picture.
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How do I create a PDF version of my menu?
In
MenuPro 8 or 9, simply click the PDF button on the MenuPro toolbar.
In MenuPro 7 or earlier, since there is no built-in PDF
creator for those versions, you will need to either purchase a
separate PDF creator like Adobe Acrobat Professional or purchase MenuPro
9.
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My local printer requires CMYK, Is that possible with MenuPro?
Yes. From the MenuPro menu bar, select File | PDF Options, and then
under Colors check the box that says 'Use CMYK Profile'. For MenuPro
8 or earlier, this option is not available.
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What's
the best way to accurately position images on my menu?
The easiest way to position images on your menu is to make your menu
window as big as possible. You can then simply click and drag your
images to position them. If your menu window is big enough, the
images will be accurately positioned. In MenuPro 9 you can also
display a Grid by selecting View Paper | Folds
| Grid (this command is unavailable for MenuPro 8 and earlier). The bigger monitor you have,
the more accurately the images will be positioned. If you are
working on a small monitor or want a higher degree of accuracy, you
can double-click the image to edit it, and then enter the position
under the Position fields in the Edit Picture box. Keep in mind
that the position entered starts at the top, left corner of the
image including any white space that the image may have. So if your
images have a lot of white space, you're better off using the click
and drag method. There is also an Align Pictures command within
the Tools menu that lets you align pictures along certain spots like
the center of the page or the left margin or a user selected point.
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I own MenuPro 8. Can I
upgrade to MenuPro 9?
Yes. Click the Upgrades
link at the top of this page for more info. Back to Top
If I install MenuPro 9 on the computer where I have my previous
version of MenuPro, will I lose all of my food items and menus and
have to start from scratch?
No, MenuPro 9 will not erase data from a previous version of
MenuPro. The first time you run MenuPro 9 it will locate your
previous data and prompt you to upgrade it to the new version if
necessary.
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I want to install MenuPro 9 on a new computer and then transfer my
menus and food items from a previous version of MenuPro (8 or
earlier) to the new
computer. How do I do this? Transferring from from
MenuPro 8 1. On the old computer that is running MenuPro 8,
select the Back Up command and back up your data to a removable USB
Flash drive. 2. On the new computer, install and run MenuPro 9,
and then select the Restore command and restore from the USB Flash
drive. 3. After completing the restore MenuPro will shut down.
When you restart, your old data will now be available on the new
computer. Transferring from MenuPro 7 and earlier 1. Copy your MenuPro data files from
the old computer into a single folder on a
removable disk (floppy or USB Flash drive). The folder can be named
whatever you want.
For previous versions of MenuPro, the MenuPro data files will reside
in the MenuPro folder (typically C:\Program Files\MenuPro)
and are: mpdata_.db, lastmenu.ini
(and menupro_.ini for version 5.0 or earlier),
and any .men files that you have created.
2. On the new computer, install MenuPro 8.
3. On the new computer, insert the removable disk that has the
folder you created with your MenuPro data files from the previous
version (see step 1).
4. On the new computer, run MenuPro 8 and then select the Restore
command from the File menu. A Restore box will appear. In the
Restore box, for 'Restore from Backup Location' choose the
folder on your removable floppy (use the Browse button to find this
folder) that has your old MenuPro files.
5. Click OK and MenuPro will execute a Restore. MenuPro will then
shut down. When you restart, your old data will now be available on
the new computer.
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What should I do if I receive a Windows Firewall message
while uploading my file or site?
You can safely
click 'Unblock' or 'Allow'. The Windows Security Alert
message that blocks 'incoming' network traffic is to prevent
viruses and malware but MenuPro and WebGuider only
send data back to your computer to confirm your 'outgoing' file transfer - no other
incoming data is
sent. If you can't upload at all, or would prefer to not click
'Unblock' then, before you upload, check the box in
the MenuPro or WebGuider
Connect To box that says 'Use Passive Mode'. Back to Top
Why doesn't my file(s) change on my website after I
upload it?
Make sure you have refreshed your
browser page - sometimes the previous page is still cached in
memory. If that doesn't work, check your filename capitalization -
many web servers are case sensitive so 'Sample.pdf' will not replace
'sample.pdf'. If that's not it, check to make sure you are uploading
your file and viewing it in the correct folder (host directory) on your
website.
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