SoftCafe Support
Before contacting support:
Check our list of frequently asked questions. You may find the answer you are looking for
here!
'Maximum Activations' Message
If you are attempting to activate your product and receive a
message saying that your license number has already been activated
the maximum number of times, you must add an additional user to your
license 'before' you can activate on the new PC. To add additional
users to your license
click here.
If you are still unable to activate, contact Sales at 1-800-747-3690.
For all other Support issues, please see below:
SoftCafe offers Free support to users who
have purchased the most recent version of our products (MenuPro 8
or 9,
ScheduleWriter 2, and WebGuider 2). For support on previous versions, there is
a $29.95 per incident fee, charged to your credit card.
Upgrade to the latest version
For more information about upgrading to the latest versions of our products
to qualify for free support,
click here.
Phone Support
Because of the number of unsolicited marketing calls we receive,
we often use a call-back system for telephone support. If you cannot
reach us immediately when you call, please leave the following
information:
●
Your full name
● The name and version of your
product
● Your product's 15 or 18 digit
license number*
● The type of operating system your
are using (Windows XP, Vista, etc.)
● A brief description of your
problem
Our support number is: 1-410-358-8676 - Available Monday
through Friday, 9am-5pm, EST.
E-mail Support
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SoftCafe also offers Free email support to all users who
have purchased the most recent versions of our products.
To verify you as a customer, you must include the information
listed above in your email.* |
Send the email that includes the above information to:
*Without a valid license number, we cannot provide you with technical support.
For CD products your license number can found on the inside of your
CD case. For Downloadable products, your license number can be found
in the email that was sent to you confirming your purchase.
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