SoftCafe Support
Before contacting support:
Check our list of
frequently asked questions. You may find the answer you are looking for
here!
'Where's my download?'
If you purchased a download version and have not yet received
it please check your email spam folder as some spam filters move
business email and download notifications to spam.
Installation and Activation Questions
If you are attempting to activate your product and receive a
message saying that your license number has already been activated
the maximum number of times, you must add an additional user to your
license 'before' you can activate on the new PC.
 To add an additional
user to your license
click here.
SoftCafe offers Free support to users who
have purchased the most recent version of our products (MenuPro 9,
ScheduleWriter 2, and WebGuider 2). For support on previous versions, there is
a $29.95 per incident fee, charged to your credit card.
Usability Questions:
Our user guides include the answers to most of the questions we get
asked. The entire guide for each of product is available from within
the program - simply run the program and select Help from the menu
bar. You can also check our list of frequently asked questions.
Upgrade to the latest version
For more information about upgrading to the latest version of MenuPro
to qualify for free support,
click here.
E-mail Support
The fastest way to reach us is by emailing support.
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The best way to reach us is by e-mail as we check and often
respond to e-mail support inquiries even after normal business
hours.
To verify you as a customer you must include the information
listed below in your email.* |
●
Your full name
● The name and version of your
product
● Your product's 15 or 18 digit
license number*
● The type of operating system your
are using (Windows XP, Vista, etc.)
● A brief description of your
problem or question
Send the email that includes the above information to:
Phone Support
Because of the number of unsolicited marketing calls we receive,
we often use a call-back system for telephone support. If you cannot
reach us immediately when you call, please leave the following
information:
●
Your full name
● The name and version of your
product
● Your product's 15 or 18 digit
license number*
● The type of operating system your
are using (Windows XP, Vista, etc.)
● A brief description of your
problem
Our support number is: 1-301-365-8892 - Available Monday
through Friday, 9am-5pm, EST.
*Without a valid license number, we cannot provide you with technical support.
For CD products your license number can found on the inside of your
CD case. For Downloadable products, your license number can be found
in the email that was sent to you confirming your purchase.
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