SoftCafe offers free support to users of current products. Before contacting us, check out our new Frequently Asked Questions search which has answers to the most frequently asked support questions.
Where's my download?
If you purchased a download version and have not yet received it check your email spam folder as some spam filters move business email and download notifications to spam.
Where's my Ai Graphics?
The Ai Graphics products are Download Only, so if you purchased a MenuPro CD Bundle, we have emailed you the links to download the additional Graphics. Check your email spam folder as some spam filters move business email and download notifications to spam.
Maximum Activations Message
If you are attempting to activate your product and receive a message saying that your license number has already been activated the maximum number of times, you must add an additional user to your license before you can activate on the new PC.
To add a user/PC to your existing license click here
Need to Upgrade or Transfer Data?
To upgrade to the latest version of MenuPro click here
If you've already upgraded and need help transferring your data from a very old version to the new version click here
Need to Contact Support?
When you contact us, you must provide the following information to receive support:
- Your full name
- The name and full version number of your product, for example MenuPro
- (full version is viewable within your product by selecting Help and then About [product])
- Your product's 15 or 18 digit license number*
- The type of operating system you're using (Windows XP, Vista, etc.)
- Your browser type if you're using the Menu App on Facebook (IE, Firefox, Chrome, etc.)
- A brief description of your problem
The fastest way to reach us is by emailing:
Our support number is: 1-301-365-8892 - Available Monday through Friday, 9am-5pm, EST.
Because of the number of unsolicited marketing calls we receive, we often use a call-back system for telephone support.
For immediate help, try our Frequently Asked Questions list!
*Without a valid product license number from one of our most recent products, we cannot provide you with support.